Privacy Policy

At Her Body Myotherapy and Massage (hereafter referred to as "we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, booking appointments, or visiting our website, you agree to the terms outlined in this Privacy Policy.

Collection of Personal Information

We may collect the following types of personal information when you use our services or interact with us:

- Personal Details: Name, date of birth, gender, address, and contact information (phone number, email address).

- Health Information: Information about your medical history, injuries, treatment plans, and other relevant health data necessary to provide Myotherapy and massage services.

- Online Activity: IP address, device information, and browsing activity on our website.

We may collect this information directly from you when you book an appointment, complete a consultation form, or contact us through our website or via email.

Use of Personal Information

We use your personal information for the following purposes:

- To provide Myotherapy and massage services, including consultations and treatments.

- To process payments and manage billing.

- To communicate with you regarding your appointments, reminders, and updates on your treatment plan.

- To improve our services, including conducting customer feedback surveys.

- To comply with legal and regulatory obligations, including those related to health and safety.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

- Service Providers: We may share your personal information with trusted third-party service providers who assist with providing Myotherapy and massage services, such as booking systems, payment processors, and marketing platforms. These service providers are required to keep your information confidential.

- Healthcare Providers: If necessary for your treatment, we may share relevant health information with other healthcare providers, such as general practitioners or specialists, upon your request or with your consent.

- Legal Requirements: We may disclose your personal information when required by law or to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We implement physical, electronic, and administrative safeguards to protect your data.

While we strive to protect your personal information, no security system is 100% secure, and we cannot guarantee the absolute security of your data.

Accessing and Correcting your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. Please contact us using the details provided below to make such a request.

Retention of Personal Information

We will only retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and improve the functionality of our website.

You can adjust your browser settings to disable cookies or notify you when a cookie is being used. However, some features of our website may not function properly without cookies.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Her Body Myotherapy and Massage

Shop 4 35-43 High Street Glen Iris, 3146

0450 092 662

hello@herbodymyotherapy.com.au

Complaints

If you believe that we have breached the Australian Privacy Principles or have a privacy-related complaint, please contact us using the details above. We will investigate the matter and respond to your complaint within a reasonable timeframe. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au).

This policy is designed to help ensure your privacy and the security of your personal information while receiving Myotherapy and massage services with us.